Returns and Replacements
Returns with us are fast and hassle-free. You can return products within 45 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we make a mistake.
To qualify for a full refund, merchandise needs to be in new condition, contain all the original accessories and be returned in the original packaging. We do not accept returns for any product that has been installed. Upon receiving the return, we will promptly credit your payment method (credit card, PayPal, etc) for the product cost (shipping costs are not refunded) after the return has been processed. If a return is received that doesn't meet the criteria mentioned above, a refund will not be awarded. Products that are reviewed and found to be defective will be replaced by Right Channel Radios at no charge. Again, we will cover all costs to replace a defective item.
Due to special requirements from Galaxy, all Galaxy radios requiring service or repair work must be sent directly to Galaxy, even radios that are dead on arrival (DOA). Because Galaxy does not allow us to accept returns of any kind from customers, all Galaxy radio sales are final.
All sales for 10-Meter HAM radios are final and we cannot accept returns for those products. If you have a defective HAM radio the issue will need to be addressed with the manufacturer.
To begin the return process, click here to contact us and get your Return Authorization.