Returns and Replacements
Returns with us are fast and hassle-free. You can return products within 45 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product and/or if we make a mistake.
To qualify for a full refund, non-defective merchandise needs to be in new or like-new condition, should contain all the original accessories and be returned in the original packaging. We will promptly credit your payment method (credit card, PayPal, etc) upon receipt of your return. Products that are damaged or found to be defective will be replaced by Right Channel Radios at no charge. Again, we will cover all costs to replace a defective item.
Due to special requirements from Galaxy, all Galaxy radios requiring service or repair work must be sent directly to Galaxy, even radios that are dead on arrival (DOA). Because Galaxy does not allow us to accept returns of any kind from customers, all Galaxy radio sales are final.
To request a return or replacement, contact us.