Our Promise: To Treat You Right
Our policies all boil down to this: we promise to take good care of you. There's no way we'd be here without our amazing customers, and we really try to do everything possible to make sure you're happy. If that means bending our policies in situations that merit it, you can be sure we will.
Want to know more? Learn about our industry-leading reputation and what past customers have to say about us.
Shipping & Delivery Times
All non-antenna orders $99* and up qualify for free ground shipping within the contiguous United States. Our shopping cart page will let you know the latest date that an order will be delivered to your doorstep, so you don't have to worry about when it is likely to arrive. Yet, many customers receive their orders earlier than the date listed.
Flat Rate Antenna Shipping (Continental USA only)
For orders containing antennas, we offer flat-rate antenna shipping fees to keep pricing predictable. These fees only apply to antennas that are 24” and longer.
24” to 35”: $12.95 eg: 2’ Firestik FS, Short Magnet Antennas
36” to 47”: $14.95 eg: Wilson Little Wil, 3’ Firestik FS, President Iowa
48” to 59”: $19.95 eg: 4’ Fiberglass Antennas, Center-Load Trucker antennas
60” to 62”: $24.95 eg: Wilson 1000 & 5000 Magnet, Stryker SRA Magnet, 5’ Firestik FS
63”+: $29.95 eg: 102” Whip antennas, Base Station Antennas
This is a flat shipping fee for the entire order, regardless of the quantity of other items. For example, if you order a 4’ Firestik FS kit with a CB radio, antenna spring and other accessories, the total shipping cost would be $24.95. To get the best value when ordering antennas, we recommend that you order multiple at one time so you don’t have to pay to ship only a single antenna.
We ship via USPS, UPS and FedEx. If it's important we ship via a certain method or specific carrier, please contact us before ordering to ensure proper shipment type. Note that the customer is responsible for alternate carrier fees that exceed base pricing. We also ship to select international destinations, including Canada and the U.K. Shipping quotes for these destinations are calculated on the shopping cart page.
We don't offer guaranteed 2nd day or overnight delivery through our standard checkout. Based on the size of our products (long antennas, especially), these types of shipping options quickly become exorbitantly expensive. However, if you're close to one of our shipping warehouses (located in Oregon and Michigan), we may be able to get you a product within 1-2 days via standard shipping. To check, please contact us and we'll let you know if that's an option based on product availability.
Incorrect Address and Returned Shipments
We are not responsible for additional shipping or rerouting fees for incorrect or undeliverable addresses entered during checkout. If an order is returned to us or is in need of re-routing, the customer is responsible for the additional shipping cost required to receive the order.
No-Hassle Return Policy
Returns with us are fast and hassle-free. You can return products within 45 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product and/or if we make a mistake. To return a product, please contact us to request a return authorization and for shipping information. Please do not refuse the package and/or ship it back without contacting us first, as this usually results in problems.
To qualify for a full refund, non-defective merchandise needs to be in new or like-new condition, should contain all the original accessories and be returned in the original packaging. We will promptly credit your payment method (credit card, PayPal, etc) upon receipt of your return. Products that are damaged or found to be defective will be replaced by Right Channel Radios at no charge. Again, we will cover all costs to replace a defective item.
Due to special requirements from Galaxy, all Galaxy radios requiring service or repair work must be sent directly to Galaxy, even radios that are dead on arrival (DOA). Because Galaxy does not allow us to accept returns of any kind from customers, all Galaxy radio sales are final.
We accept all major credit cards, PayPal, Amazon Pay and Apple Pay as payment for orders. We do offer Net 30 / payment terms by check for eligible businesses, municipalities and government organizations. Please contact us for details to learn more, or if you'd like to apply for a credit account.
We don't currently accept checks or money orders for personal orders.
Privacy & Security
We take your privacy very seriously and will never share, sell or distribute your information with any third parties, apart from those required to process your order. Your personal and payment information is 100% secure with us, as we use 128-bit encryption technology to keep you safe.If you have any questions regarding our privacy policies, please contact us.
View our Mobile Terms of Service here.
We're happy to answer any other questions you may have! You can get in touch here -- thanks for considering us.